Terms & Conditions

1. Who We Are

Lumorin is a website design agency based in the United Kingdom. We design and build custom, mobile-responsive websites for small and medium-sized businesses, powered by AI-assisted tools to deliver premium results faster and more affordably than traditional agencies.

Throughout these terms, "Lumorin", "we", "us", and "our" refer to Lumorin. "You" and "your" refer to the visitor browsing our website or the client engaging our services.

For any questions about these terms, contact us at:

• Email: lumorin.team@gmail.com
• Phone: (+44) 7880693296

2. Website Use Terms

By accessing and using the Lumorin website ("the Site"), you agree to the following terms of use:

• The content on this Site — including text, images, designs, logos, and code — is the intellectual property of Lumorin and is protected by copyright and other intellectual property laws.
• You may browse the Site and download or print copies of content for your personal, non-commercial use only.
• You must not copy, reproduce, distribute, modify, republish, or scrape any content from this Site without our prior written permission.
• You must not use the Site in any way that is unlawful, fraudulent, or harmful, or that could damage or impair the Site's availability or accessibility.
• We reserve the right to suspend or restrict access to the Site at any time for maintenance, security, or other operational reasons.

3. Services Provided

Lumorin provides website design and development services including, but not limited to:

• Custom website design and development
• Website redesigns for existing sites
• E-commerce website design
• Landing page design for marketing campaigns
• SEO-optimised website structure and copywriting
• Mobile-responsive web design
• Ongoing website maintenance and Care Plans
• Branding and visual identity alignment

The specific deliverables, timeline, and scope for each project are agreed upon before work begins and set out in a project proposal or order confirmation. Service packages and pricing are outlined on our Pricing page. For custom projects outside our listed packages, a tailored quote will be provided.

4. Quotes, Pricing & Payment

Pricing. Prices for our standard packages are as listed on the Pricing page. All prices are in GBP (£) and are subject to change. However, once a quote is accepted or a project has commenced, the agreed price will be honoured for that project.

Deposits. For one-time projects, a non-refundable deposit of 50% of the total project fee is required before work begins. The remaining balance is due upon project completion and before the final website is handed over or made live.

Payment Methods. We accept payment via bank transfer (BACS) and major credit/debit cards processed securely through Stripe. Payment details are not stored by Lumorin.

Monthly Care Plans. Our Care Plan is a recurring monthly subscription billed on the same calendar day each month from the date of sign-up. Payment is taken automatically via the payment method on file. You may cancel your Care Plan at any time with 30 days' written notice by emailing us. Cancellation takes effect at the end of the current billing period; no refunds are provided for partial months.

Late Payments. If any payment is more than 14 days overdue, we reserve the right to suspend work on your project or suspend website hosting and Care Plan services until the outstanding balance is settled. We may charge interest on overdue amounts at the rate of 4% per annum above the Bank of England base rate, calculated daily.

5. Project Process & Client Responsibilities

Our projects follow a structured process — typically Discovery, Design, Development, Launch, and Support. To keep your project on schedule, we rely on you to:

• Provide all requested content (text, images, logos, brand assets) in a timely manner, normally within 7 days of our request.
• Review design drafts and provide clear, consolidated feedback within the agreed timeframe.
• Approve designs and completed pages to allow the project to progress to the next phase.
• Ensure that any content you provide does not infringe on the intellectual property rights of any third party.

Revision Rounds. Each package includes a set number of revision rounds as detailed on the Pricing page. Revisions are for adjustments to the agreed design — not for a complete change of direction or scope. Additional revisions beyond the included rounds may incur extra charges at our standard hourly rate.

Client Delays. If you are unresponsive for more than 30 consecutive days without prior agreement, we reserve the right to treat the project as cancelled. In such cases, the deposit is non-refundable and the project may only be resumed subject to a new timeline and any revised pricing.

6. Ownership & Intellectual Property

Final Deliverables. Upon full and final payment of all project fees, you own the final website design and content we create specifically for your project. We grant you a perpetual, non-exclusive licence to use the website code and design for your business.

Underlying Frameworks & Tools. We build websites using open-source frameworks and tools (such as React, Tailwind CSS, and other libraries). These remain subject to their own open-source licences, and our transfer of ownership applies only to the custom design and code we write for you, not to the underlying frameworks themselves.

Stock Images & Licensed Assets. Where we source stock images, icons, or third-party assets for your project, these are typically licensed for use on your website but are not transferred to you as owned property. The scope and duration of such licences vary by provider and will be communicated to you during the project.

Client-Provided Content. You retain ownership of any content, images, logos, and branding materials you provide to us. You grant us a limited licence to use these materials solely for the purpose of delivering your project.

Portfolio Rights. Unless you opt out in writing, we reserve the right to feature your completed website in our portfolio, on our website, and in marketing materials. If you would prefer we did not, simply let us know and we will respect your wishes.

7. Cancellations & Refunds

One-Time Projects. You may cancel a project at any time by notifying us in writing by email. The deposit is non-refundable in all cases, as it covers the initial discovery, planning, and design work that begins upon project commencement. If cancellation occurs after design or development work has been completed, you will be invoiced for the proportion of work completed at our standard project rate, less the deposit already paid. No completed work or source files will be transferred until all outstanding invoices are settled.

Monthly Care Plans. You may cancel your Care Plan at any time by giving 30 days' written notice by email. The cancellation takes effect at the end of your current billing period. No refunds are provided for the current billing period or for unused portions of the month.

Our Right to Cancel. We reserve the right to cancel a project, terminate a Care Plan, or decline service if a client is abusive, uncooperative, or fails to make agreed payments. In such cases, the deposit is non-refundable.

8. Website Hosting & Third-Party Services

Hosting. As part of our service, we arrange website hosting through our hosting platform (Landingsite). Where hosting is included in your package or Care Plan, Lumorin manages the hosting relationship on your behalf. We are not the hosting provider ourselves, and hosting is subject to the provider's own terms of service and acceptable-use policy.

Domain Names. Domain name registration is typically your responsibility. We can advise on and assist with domain registration, but domain names are purchased and managed through third-party registrars and are subject to their terms. We recommend you keep your domain registration details in your own name and ensure timely renewal to avoid losing your domain.

Third-Party Plugins & Services. Your website may incorporate third-party tools, plugins, payment gateways, or APIs. These are subject to the terms and conditions of their respective providers. We are not responsible for the availability, performance, or changes to third-party services. In the event that a third-party service is discontinued or materially changes, additional charges may apply to source and integrate an alternative.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• Lumorin shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of profits, loss of business, loss of revenue, or loss of data arising from or in connection with the use of our website or services.
• Our total liability for any claim arising under a project agreement is limited to the total fees paid by you for that specific project.
• We do not guarantee specific search engine rankings or traffic levels, as search engine algorithms and ranking factors are controlled by third parties and change frequently. While we build every site with SEO best practices, SEO results depend on many factors beyond our control.
• We are not liable for downtime or service interruptions caused by hosting providers, domain registrars, or other third-party services beyond our direct control.
• We are not liable for any issues arising from content, images, or materials provided by you that infringe on third-party rights.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Termination

Either party may terminate a project agreement by providing written notice if the other party commits a material breach of these terms and fails to remedy that breach within 14 days of receiving written notice of it.

We may terminate an agreement with immediate effect if you fail to pay any amount due within 30 days of the due date, or if you become insolvent, enter into liquidation, or cease trading. Upon termination, you must pay all outstanding amounts for work completed up to the date of termination.

11. Governing Law

These terms and conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by and shall be construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, business practices, or legal obligations. When we make changes, we will update the "Last updated" date at the top of this page. It is your responsibility to check this page periodically. Continued use of our website or services after changes have been posted constitutes acceptance of the updated terms. For ongoing clients, material changes will be communicated in writing.

13. Contact Us

If you have any questions about these terms and conditions, or if you would like to discuss any aspect of our services before proceeding, please get in touch:

• Email: lumorin.team@gmail.com
• Phone: (+44) 7880693296

We aim to respond to all enquiries within 24 hours during business days.